Watch for Norma Huibregtse‘s January 2011 Leadership Power Group presentation
“Customer Service is the New Marketing”
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Are you spending all of your marketing dollars attracting new customers? If you are, have you considered what happens when those same customers encounter a customer experience with you that rates low on their satisfaction scale? For some small businesses, those marketing dollars are a waste. Perhaps it is time to take a new approach and build better customer experiences.
My name is Norma Huibregtse. I am a Customer Experience Strategist with Captivated Customers LLC. I am dedicated and passionate about helping small businesses in the retail and service industries to create an extraordinary, unprecedented and unanticipated customer experience to drive more sales.
I want to help you develop your Customer SMARTS. Watch these series of videos which will help you understand the service perception gap that exists today between businesses and customers and what you can do about it.
Join us for the Leadership Power Groups Sessions where you will hear more about how to build better customer experiences.
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Norma, The Loyalty Lady,is an innovative Customer Experience Strategist, Business Coach, Blogger and Speaker. She works with small business owners in the service industry to help them build an unprecedented customer experience that will drive customer loyalty and retention. |
