Speakers
Leadership Power Groups are a new paradigm in leadership learning and experience.
SPEAKERS/KNOWLEDGE EXPERTS
Margaret Jacoby, SPHR – MJ Management Solutions, Inc.
Margaret Jacoby, SPHR, has more than (30) thirty years of Human Resources and professional management experience in a variety of industries. She has designed human resource infrastructure and also implemented systems to ensure compliance with state and federal employment laws.
She has earned the nationally-recognized certification of Senior Professional in Human Resources (SPHR) from the Human Resources Certification Institute, Society for Human Resource Management (SHRM).
Margaret specializes in directing high quality human resources functions for small and emerging businesses and serves as an external consultant to a wide range of diverse organizations, including non-profits. Contact: Margaret@leadershippowergroups.com
Mark Engle is Director for the Maricopa SBDC in Phoenix, Arizona. He has been a small business technical assistance provider since 1994 and was recognized by the U.S. Small Business Administration as Arizona’s 2009 Small Business & Innovation Award Winner, and National Association of Small Business Development Centers as one of ten national Star Performers.
His prior experience includes being the owner of his own consulting practice, Four Corners Consulting Group, where he contracted to provide services for the Southwest Sustainable Forests Partnership, a collaborative organization consisting of the Arizona and New Mexico State Forestry Depts., U.S. Forest Service Region 3, the Bureau of Indian Affairs, and the Little Colorado River Plateau RC&D. He was also owner/operator of a Grade A dairy operation, and has fifteen years experience in commercial banking.
Mark has a Bachelor of Science Degree in Agribusiness Management and a Master of Education in Educational Technology from Northern Arizona University. Contact: Mark.engle@domail.maricopa.edu
Sylva Leduc, MPEC – Sage Leaders
Sylva (Syl) Leduc, is an executive coach, a leadership strategist and the published author of two books, Women’s Work and the recent book Roadmap to Success which was co-authored with Stephen Covey & Ken Blanchard
Early in her career Syl worked in many industries including banking, retail, food services and government. She even worked in the construction industry as a quality control inspector in road construction.
Nearly two decades ago, after completing two degrees in Psychology, she became a consultative coach and was eventually recruited by one of the “Big Four” consulting firms to manage large projects. She flew so often that, in less than three years, she had accumulated over one million frequent flier miles.
In 2000, Syl launched her own businesses. She was the founder and President of a successful software company which was acquired in 2005 by one of the world’s largest publishing houses. In her other company, SAGE Leaders Inc., she continues to provide coaching and consulting to small businesses and corporations to help develop better leaders and create great places to work. Contact: Syl@sageleaders.com
Kandi Lee - One-Eleven Companies
Kandi Lee has over 15 years of experience in the personal growth, speaking and training fields. She has been mentored by some of the leading change experts such as Bob Proctor, Michael Beckwith and Mark Victor Hansen. Kandi Lee is the CEO and founder of One-Eleven Companies – a coaching, speaking and training company that uses personal growth, accountability and business strategies to improve personal and professional results.
Kandi Lee has worked with business professionals, executives and corporations across the United States to incorporate personal empowerment, responsibility and a positive mindset philosophy to transform their culture and thinking to get what they want now!
Kandi Lee began her career as a corporate trainer with NOS Communications, where she personally trained, coached and mentored over 40,000 sales associates. Kandi Lee then moved to Advanced Sales Manager for PSI Seminars, a personal growth and leadership training company.
In 2004, Kandi Lee had a vision to start her own company. When she looked at her bank account Kandi had $1.11. She took the $1.11 and put it in an envelope under her pillow and from that moment on became a Maniac on a Mission. Kandi Lee decided that she would no longer be limited by her bank account. She made a commitment to make the best future possible for her daughter and took charge of her life. One-Eleven Companies began its prolific success.
One-Eleven Companies and Kandi Lee have received multiple awards including: 2008 Count Me In: Make Mine A Million Dollar Business Award; the 2008 Scottsdale Area Chamber of Commerce Sterling Award and a finalist for the 2009 Greater Phoenix Area Chamber of Commerce Athena Award.
Kandi Lee has also been a featured guest on numerous television and radio programs across the globe including CNBC’s The Big Idea with Donny Deutsch, AZ-TV 7, KVBC-Las Vegas, KSVY-Sonoma, SparkstheFlame, KUIK-AM 1360 and V101.1.
Kandi Lee is a proud member of the Las Vegas International Speakers Bureau, Vistage International, and a faculty member for I-Learning Global. Contact: Kandi@one-elevencompanies.com
Ted Szaniawski offers the expertise of a veteran human resources generalist with an eye for detail. He is a management professional with years of experience as the human resources executive for a major public company, a front-line supervisor, a financial analyst and an operational director.
Ted’s human resources credentials are built on a finance foundation. He has a wealth of practical knowledge and a “hands-on” approach to workplace challenges. Ted holds a BA degree in Economics from Tufts University and a Masters degree in Banking and Finance from New York University. Contact: Info@hrgrouponline.com
John Guettler brings to HRGroup a successful track record of progressive HR management/consulting experience. He is known as a positive, energetic leader knowledgeable in a variety of industries, including financial services, oil & gas, and real estate, among others. He has a successful record of significant achievements in leading edge human resource/management activities. John has functioned at the executive management level and has demonstrated expertise in organizational, management and leadership practices.
John has a BS in Business Administration from the University of Nebraska and an MS in Human Resources Management from Kansas University. He holds the Senior Professional in Human Resources (SPHR) accreditation. Contact: Info@hrgrouponline.com
Norma Huibregtse, Customer Experience Strategist - Captivated Customers
Norma Huibregtse, The Loyalty Lady, is an innovative Customer Experience Strategist, Coach, Speaker and Blogger. She is the Owner of Captivated Customers, a business she founded to drive better relationships and loyalty between customers and companies to drive more sales. In short, she helps your customers fall in love with your business and keeps them coming back for more.
Norma has spent 20+ years in sales and customer service with both her own businesses and others. She is now dedicated to working with small business owners in the service industry, helping them attract, connect and engage with their customers. Norma created the Turn Your Customer Experience into Cash Program utilizing her high-impact Customer S.M.A.R.T.S. System™. The Program helps small businesses design an extraordinary, unanticipated and outstanding customer experience to set themselves apart from their competition.
Norma is an active networker and is currently serving on the board of the North Phoenix Chamber of Commerce. She is also a featured blogger on NetworkingPhoenix.com. As a seasoned Speaker, she has delivered presentations on improving the customer experience to audiences including ASBA, AZ Sales Professionals, Arizona Small Business Development Center, and various networking groups. She was also a featured speaker at the 2010 Women Entrepreneurs Small Business Bootcamp. Contact: Norma@captivatedcustomers.com
Tom Fulcher – The Idea Gardener LLC
Tom Fulcher is the founder of The Idea Gardener® LLC, a business development and marketing consulting organization. He has over 20 years of marketing, management and business development experience. He has led projects and divisions for start-up, small and large firms including Colgate-Palmolive and Heinz. Mr. Fulcher serves as COO for a technology start-up in its capital formation process and recently served as CEO of an internet firm while marketing it for eventual sale. During his career, he has held the positions of Director of Marketing, VP of Marketing, VP of New Business Development, VP of International Development, CEO and Board member.
Mr. Fulcher is highly involved in the Arizona community serving on the boards of The Economic Club of Phoenix and Audubon Arizona, as well as the Marketing Committee of Invest Southwest Capital Conference. He is actively involved with the local Polycystic Kidney Decease chapter, the American Marketing Association, Enterprise Network, ASU Technopolis, ASU Spirit of Enterprise SMART mentor program and as an Arizona Angels mentor. He was recently named as the Entrepreneur in Residence for the ASU Technology Venture Services Group where he mentors and lectures graduate business, engineering and law students on a variety of topics.
Mr. Fulcher holds a B.S. in Management from Arizona State University, an MBA in Marketing from the University of Denver and a certificate in Global Leadership from the Thunderbird School of Global Management. He and his wife, Michelle, own Discovery Treks, an eco-tourism company and reside in Cave Creek. Contact: Tom@TheIdeaGardener.com
Fay Feeney, CSP, ARM – Envision Strategic Group
is Principal of Envision Strategic Group a Risk/Safety, Health & Environmental advisory firm. She works with clients who want to enhance their operational excellence and actively manage their business risk. Her practice includes worldwide manufacturers, arts & entertainment, hospitality & golf industries. Her clients include: Screen Actors Guild Producers’ Pension and Health Plans, Comcast Entertainment, Nipponkoa Management Company, Kingston Technology, Disneyland Resort and many more.
Ms. Feeney has led projects on business continuity planning, certifications in ISO 14001/OHSAS 18001, ergonomic improvement processes, production safety management and OSHA compliance assistance. In addition, Ms. Feeney helps assess and enhance the environmental (green) stewardship and social responsibility governance processes for her clients.
Ms. Feeney works on improving risk management processes from the boardroom to the loading dock. Her focus is on operational improvements to reduce risk and increase profitability. A manufacturing client saw workers’ compensation losses reduced from $1.5M to $20K in three years. An office client had their insurance costs reduced over $200,000 in one year by introducing an ergonomic improvement process. This is money that goes directly to the bottom line. Contact: Fay@123Safety.com
Vickie Bouffard, Sales Strategist – Quantum Performance Training
Over the past 20 years, Vickie Bouffard’s vast business experience spans inside sales, field sales and management within both the B2B and B2C sectors. Her career includes highly visible positions with Countrywide Bank, LEGO, Dale Carnegie, AFLAC, and many medium sized insurance, mortgage, and computer education companies.
But here’s the amazing thing. Without exception, Bouffard has consistently emerged as the #1 sales producer within every company she’s ever worked! Not only did she earn the most money, she did it while working the fewest hours!
Okay, you’ve got to be wondering “how is this possible; how the heck did she pull that off”?
Bouffard specializes in sales process and system design, development and implementation that detect “leaks” and identify where an organization’s loss of prospects and customers is either “dripping” or “gushing”. It’s not about working more, it’s not about spend more on marketing…it’s about working better!” And the results speak for themselves:
- For one national insurance company, Bouffard’s intervention more than doubled closing ratios (from 20% to 50%!), increased outbound call capacity by 10%, and reduced customer wait times by 30%.
- Executive and business unit management applauded Bouffard for transforming the training department of two mortgage banks into cutting edge corporate resources.
- As the liaison between sales and operations, Bouffard implemented numerous sales process and system improvements that created a highly efficient and effective sales and operations hand off.
Contact: Vickie@QuantumPerformanceTraining.com
Ann Videan – Videan Unlimited, LLC
Award-winning Business-Tribe Architect Ann N. Videan, APR, founded her marketing consulting firm in 1996. As the owner of Videan Unlimited, LLC, and Accredited in public relations, Ann has generated word-of-mouth and marketing strategies for hundreds of entrepreneurial visionaries. These range from microbusiness owners in the neighborhoods of Phoenix, AZ, to executives in Fortune 500 companies like Apple Computer, and senior-level managers in international firms like Switzerland-based European Semiconductor Equipment Center (ESEC).
Career highlights:
• Ann worked with media to entice 15,000 extras to Sun Devil Stadium in Tempe, AZ, to film football movie scenes for Jerry Maguire
• She served as the catalyst for Rhino Internet/Staging’s role in reintroducing white rhinos to the Phoenix Zoo
• Ann leads several successful business tribes for communicators, writers, and consultants.
• Peers in the Public Relations Society of America (PRSA) selected Ann to receive the Phoenix chapter’s top honor: the PERCY Award
• A national panel of home-based business experts selected Videan Unlimited as The Crown Jewel Award (top U.S. home-based business)
Ann is a grateful wife and mother, novelist, musician, photographer, and in-line skater. Contact: avidean@videanunlimited.com
Dr. Deborah Peck – Seityinsight
Dr. Deborah Peck is President and CEO of Seityinsight, a global organizational management-consulting firm based in Scottsdale, Arizona. Dr. Peck is an Organizational Psychologist and a recognized expert in organization network analysis, a process that offers a clear understanding of how people interact in the workplace and provides a cultural scan with a focus on trust.
Dr. Peck has worked in organizations from small to large and across multiple industries. She offers decades of experience in business, management, and data network engineering in start-up and Fortune 100 companies. She held management positions in many companies and industries. This background influences her systems perspective and learning organization techniques to create business results and improve productivity in any organization.
Dr. Peck uses her research on trust in leaders from an employee perspective to bring insight and value to organizations. Leaders are looking for new methods to solve old problems, they want innovation in the workplace and they want to get business results. Dr. Peck focuses her work to support companies in these areas.
She is a member of several organizations including ACG, SIOP, AZ Tech Council, Scottsdale Chamber of Commerce and IMC. She serves on the board for the local chapter of IMC and is an active participant for several committees for the Scottsdale Chamber of Commerce and AZ Tech Council.
Dr. Peck has been a speaker for many events and organizations including the SIOP and ODN conferences, Project Management Institute, IMC-AZ and Arizona Council of Engineering and Scientific Associations. She has been featured in Scottsdale at Work and Arizona Women magazines. Contact: DPeck@seity.com
